Return and Refund Policy
Last updated January 1,2019
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within three (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging, and mail your return to the following address.
Jump Pvt. Ltd
4th Lane, Dambahena Road, Maharagama, Sri Lanka
Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged
- Accessories (other than books)
- Gift card (physical and digital)
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- Sale items are FINAL SALE and cannot be returned.
- Returns are accepted only if they are damaged, old, defective or not in a brand-new condition. Change of mind after making a purchase is not an eligible reason for a return.
If you have any questions concerning our return policy, please contact us at: +94767271345 or [email protected]