Frequently Asked Questions

We only sell brand new English non-fiction and fiction books. We do not sell educational books or Sinhala/Tamil books.

We charge a flat rate of Rs.350 for delivery. If your order value is above Rs. 5,000 you get free delivery island wide!

Yes. We accept CoD. You can select CoD at the checkout page.

We accept VISA, Mastercard, AMEX and all the popular online payment methods. We accept Cash-On-Delivery for any order amount. You can also choose to pay in instalments via MintPay. We do not accept Direct Bank Transfers.

Yes we do. We have our own inventory of books in Sri Lanka. That’s why our customers love purchasing from us. We deliver books as soon as you order from us.

We deliver within 2-5 working days throughout Sri Lanka.

We do not have a physical bookstore. We are purely online.

All the books are BRAND NEW bestsellers. We do not sell used books.

We don’t sell reprints to avoid copyright infringement and to uphold the quality of our products. Instead, we directly source books from authorized publishers, ensuring each purchase comes with that assurance.

We only do deliveries at the moment so you cannot pick up orders from our warehouse. But to make it up to you, we deliver island wide.

Sorry. We can’t do customized orders because it’s super costly for us. But you can request a book here. 

Yes. You have to create an account. You can simply add a username and a password during checkout. Or else, click on Login/Register button on the top right corner. 

Once you have an account with us, you can easily purchase products in future. 

Not only that. You can manage your orders, add products to a wishlist and do so much more!

Yes we do. For every Rs.100 you spend, you will earn Rs.1. You can learn more about it here.

We are open Monday-Friday from 9am to 5pm. We are closed on Mercantile and Poya holidays.

We don’t take any orders through messaging services or over the phone. All orders must be placed through our website

We can’t always give you exact restock dates for books. But you can sign up for back-in-stock notifications by searching for a book on our website and entering your name + email address. Then you’ll be automatically notified when the book is back!

Our website is updated in real-time. If a book is available, you can buy it immediately! If it is not available, it will be labelled as “out of stock” on the website.

We don’t take reservations as we only get a limited number of copies. Sorry.

Yes, we love to support local authors/publishers! If you would like us to sell your book, contact us on +94767271345 to find out our terms of sale and further details.

We don’t accept returns/exchanges if you change your mind. We only accept returns/exchanges if a book was damaged during delivery. 

You may cancel an order if it hasn’t been shipped yet. Once shipped, usually on the next working day, it is too late to cancel. 

Didn’t find the answer you were looking for? You can call, text or WhatsApp us on +94767271345. You can also email us at [email protected] or find us on Instagram, @jump_books and Facebook,