Difficult Conversations: How to Discuss What Matters Most

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.” — The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.” — Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.” — Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.” — Fast Company 

“Emotional intelligence applied to life’s toughest moments.” — Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.” — Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.” — Citizen

“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.” — Library Journal

Bruce Patton, Douglas Stone, and Sheila Heen are involved in the Harvard Negotiation Project. They have travelled around the world speaking on the subject. Their writings have appeared in leading publications like the New York Times magazine. Douglas Stone and Sheila Heen have also co-authored Thanks For The Feedback: The Science And Art Of Receiving Feedback Well.